課程資訊
課程名稱
談判與協商
Negotiation Strategies and Skills 
開課學期
110-1 
授課對象
管理學院  管理學院企業管理碩士專班(GMBA)  
授課教師
趙大維 
課號
GMBA7128 
課程識別碼
749EM1470 
班次
 
學分
2.0 
全/半年
半年 
必/選修
選修 
上課時間
第12 週
 
上課地點
 
備註
本課程以英語授課。密集課程。詳見GMBA官網 https://gmba.ntu.edu.tw/en/。
限GMBA班學位生
總人數上限:36人 
 
課程簡介影片
 
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課程大綱
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課程概述

Negotiation is a permanent feature of business and everywhere in our working environment. Investment bankers make multi-billion-dollar M&A deals to create synergies on behalf of their clients. Procurement managers negotiate with the vendors to cut down the cost for the company. We always negotiated with our superiors as well as our colleagues to ask for more resources or solve conflicts. So, implicitly or explicitly, we negotiate everywhere in our daily working life and that’s why knowing how to negotiate is so important for business professionals.

Thanks to an interactive format, this workshop aims at improving participants’ analytical and interpersonal skills in negotiation, and make sure they do first things first. They will learn how to utilize their own negotiation strengths and focus on key areas of improvement. Combining lectures, interactive discussions and hands-on activities, it will enable participants to develop cutting-edge negotiation strategies and be equipped with powerful influencing and persuasion tactics.

Moreover, since globalization created today’s world, an executive must also have the skills and knowledge to make deals and resolve conflicts in a cross-cultural context. Therefore, the instructor will also introduce the concepts and skills of cross-cultural negotiation, apply them to business reality and teach participants the techniques of making successful deals at different countries, to help them become truly global negotiators in the future. 

課程目標
· Increasing participants' awareness about negotiation complexity
· Making the participants better analysts of negotiation
· Enhancing participants' negotiation skills, broadening their repertoire
· Dealing efficiently with tensions, differences, and conflicts
· Improving working relationships, with subordinates, peers, and superiors
· Making better deals and contracts, especially in international contexts
· Knowing how to really learn from experiences 
課程要求
The best way of learning things is by doing them. Therefore, in our course, practical SIMULATIONS and INTERACTIVE EXERCISES will be used to make participants EXPERIENCE the real situations by themselves. Then, DEBRIEFINGS and DISCUSSIONS will follow the simulations or exercises to make sure the participants fully understand, “digest” and absorb their experiences. At the same time, introductory and summary LECTURES will also be presented to facilitate the participants’ synthesizing their lessons learned, building structured knowledge frameworks and equipping themselves with solutions and tools for their success in the near future.

Participants will also be asked to analyze real-life business negotiations. 
預期每週課後學習時數
 
Office Hours
 
指定閱讀
 
參考書目
Main Readings

Brett, Jeanne. Negotiating Globally. How to Negotiate Deals, Resolve Disputes, and Make Decisions Across Cultural Boundaries. San Francisco, CA : Jossey Bass, 2014.

Lempereur, Alain & Colson, Aurelien. The First Move: A Negotiator's Companion. Hoboken, NJ: John Wiley & Sons, 2010.

Lewicki, Roy J; Barry, Bruce & Saunders, David M. Essentials of Negotiation. New York : McGraw-Hill Education, 2015

Malhotra, Deepak & Bazerman, Max. Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. New York : Bantam Books, 2008

Malhotra, Deepak. Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle). Oakland, CA : Berrett-Koehler Publishers, 2016

Neale, Margaret A & Lys, Thomas Z. Getting (More Of) What You Want: How the Secrets of Economics & Psychology Can Help You Negotiate Anything in Business & Life. London : Profile Books, 2015

Subramanian, Guhan. Dealmaking: The New Strategy of Negotiauctions. New York : W. W. Norton & Company, 2010.

Thompson, Leigh L. The Mind and Heart of the Negotiator. London : Pearson, 2014

Complementary Readings

Axelrod, Robert. The Evolution of Cooperation. New York: Basic Books, 1984.
Beaufort, Viviane de & Lempereur, Alain. "Preparing Mergers and Acquisitions in the European Union : The Asset of Cooperative Negotiation " in Usunier & Ghauri (eds.) International Business Negotiations. Oxford : Elsevier, 1996.
Brett, Jeanne; Adair, Wendi; Lempereur, Alain & alii. "Culture and Joint Gains in Negotiation" Negotiation Journal XIV (1998) 1:61-86.
Callieres, Francois de -. De la maniere de negocier avec les souverains. Geneve: Droz, 2002.
Dupont, Christophe. La Negociation. Conduite, Theorie, Applications. Paris: Dalloz, 1990.
Faure, Guy Olivier & Rubin, Jeffrey (eds.). Culture and Negotiation. Newbury Park: Sage, 1993.
Fisher, Roger; Ury, William & Patton, Bruce. Getting to Yes. Penguin, 1991.
Fisher, Roger & Ertel, Danny. Getting Ready to Negotiate. New York: Penguin, 1995.
Fisher, Roger & Sharp, Alan. Lateral Leadership. London: Harper Collins, 1999.
Foster, Dean Allen. Bargaining across Borders. New York: McGraw-Hill, 1995.
Goldberg, Stephen; Sander, Frank & Rogers, Nancy. Dispute Resolution: Negotiation, Mediation and Other Processes. Boston : Little, Brown & Company, 1992.
Hofstede, Geertand & Minkov, Michael. Cultures and Organizations: Software of the Mind. New York: McGraw-Hill, 2010
Ickle, Fred Charles. How Nations Negotiate. New York: Harper & Row, 1964.
Kahneman, David & Tversky, Amos. Judgment under Uncertainty: Heuristics and Biases. Cambridge : Cambridge University Press, 1982.
Karass, Gary. Negotiate to Close. London : Harper Collins, 1995.
Katz, Lothar. Negotiating International Business: The Negotiator's Reference Guide to 50 Countries Around the World. Lexington: BookSurge Publishing, 2006.
Kremenyuk, Victor (ed.). International Negotiation. Oxford : Jossey Bass, 1991.
Lax, David & Sebenius, James. The Manager as Negotiator. New York : The Free Press, 1986.
Lempereur, Alain. "Negotiation and Mediation in France. The Challenge of Skill-Based Learning and Interdisciplinary Research." Harvard Negotiation Law Review. Vol. 3, Printemps 1998, 151-174.
Lempereur, Alain (ed.). Modeles de mediateurs et mediateur-modele. Paris-Cergy : IRENE, 1999.
Lempereur, Alain & Sebenius, James (eds.). La Negociation. Revue francaise de Gestion, 2004.
Meyer, Michel & Lempereur, Alain (eds.). Figures et Conflits rhetoriques. Bruxelles : Editions de l'Universite de Bruxelles, 1990.
Mnookin, Robert; Peppet, Scott & Tulumello, Andrew. "The Tension between Empathy and Assertiveness." Negotiation Journal XII (1996) 3, 217-230.
Mnookin, Robert & Lawrence Susskind (eds.) Negotiating on behalf of others: Advice to lawyers, business executives, sports agents, diplomats, politicians and everybody else. Thousand Oaks, CA : Sage Publications, 1999.
Mnookin, Robert; Peppet, Scott & Tulumello, Andrew. Beyond Winning. Negotiating to create value in deals and disputes. Cambridge, MA : Harvard University Press, 2000.
Moore, Christopher. The Mediation Process. San Francisco, CA : Jossey-Bass, 1996.
Neale, Margaret & Bazerman, Max. Cognition and Rationality in Negotiation. New York : The Free Press, 1991.
Pratt, John & Richard Zeckhauser. Principals and agents: The Structure of business. Boston, MA : Harvard Business School Press, 1985.
Raiffa, Howard. The Art and Science of Negotiation. Cambridge, MA : Belknap Press of Harvard University Press, 1982, 1994.
Ross, Lee. “Reactive devaluation in negotiation and conflict resolution.” in Arrow, K., Mnookin, R., & alii (eds.). Barriers to Conflict Resolution. New York : Norton, 1995, 26-42.
Ury, William. Getting Past No. New York : Bantam Books, 1993.
Ury, WIlliam; Brett, Jeanne & Goldberg, Stephen. Getting Disputes Resolved: Designing Systems to Cut the Cost of Conflict. Cambridge, MA : Program on Negotiation Books, 1988.
Zartman, I.W. & Berman, M. The Practical Negotiator. New Haven : Yale University Press,1992. 
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